Upholding Robust Ethical Standards

The quality and safety of our products are fundamental to our purpose of delivering better everyday health with humanity. Every product we make is backed by science, shaped by consumer insight and supported by rigorous standards that ensure it is safe, effective, and trusted.

Our robust quality frameworks, aligned with Good Manufacturing, Distribution, and Pharmacovigilance Practices, help ensure every product is developed and manufactured under stringent controls and in compliance with local and international regulations. Our third‑party manufacturers also follow strict requirements and formal quality agreements to uphold our standards.

Strong governance underpins our approach. Through our global Quality System and the oversight of dedicated quality councils and the Haleon Safety Board, we monitor benefit–risk profiles, regulatory compliance and performance across our entire value chain.

Our Quality and Consumer Safety teams actively monitor emerging scientific evidence, regulatory developments and consumer feedback to help ensure our standards remain current and that our products continue to meet applicable laws and regulations. All employees play a role in safeguarding product quality and safety, supported by mandatory Code of Conduct and GxP‑relevant training based on their responsibilities.

Health and Safety is at the heart of everything we do. We are committed to ensuring that everyone who works for or on behalf of Haleon returns home health, safe and well. Building on our zero-harm ambition, we continue to embed a culture of care, vigilance and innovation across all our organisation.

Our approach goes beyond legal compliance. We proactively manage risk, strengthen our controls and focus on preventing serious injuries and fatalities through clear global standards, targeted programmes and specialist expertise. This includes dedicated subject-matter experts for high-severity risks, enhanced investigation processes, and initiatives such as our ‘Pause’ and ‘Seeing Risk’ programmes, which help colleagues recognise hazards, make safer decisions and contribute to a safer workplace every day.

Supporting health and wellbeing of our people is central to our long-term success. By investing in the right environment, training and tools, we help colleagues feel supported, stay healthy and perform at their best.

Respecting and promoting human rights is integral to our business. We recognise that these rights are universal and fundamental, and we seek to embed them across our global value chain – from our own operations to our suppliers and business partners.

Click here for further information on our Human Rights strategy, commitments and actions.

We recognise the importance that Responsible AI practices play in business innovation and transformation, enabling Haleon to trust and use AI with confidence. 

Our Responsible AI policy and standards, endorsed by our Chief Digital & Technology Officer, dictate how AI must be designed, developed, deployed, maintained, and used at Haleon. 

Haleon has six Responsible AI Principles:

• Human Accountability and Human Agency
• Transparency and Explainability
• Fairness, Inclusion, and Mitigating Bias
• Privacy and Respect
• Security, Reliability, and Safety
• Trusted Science

These Principles reflect our values and industry best practice. We train our employees both in Responsible AI and practical use of AI to promote good outcomes for our consumers, partners, customers, and employees. As our AI maturity evolves we are also strengthening our approach to vendor risk management to maintain trust and accountability. 

We aim to promote and empower people to look after their everyday health, providing insight and information to enable them to understand how they can take better care of themselves and those they care for. Our brands champion inclusive, sustainable, and achievable healthcare to help millions of people be more included in opportunities for better everyday health.

Honest and transparent responsible marketing practices, such as providing clear and accurate descriptions of our products and services, are essential to building and maintaining trust with consumers, customers and health professionals.

The Principles in our Responsible Marketing Policy set global minimum standards for all commercial communications and marketing activities across all channels, guided by our purpose, Code of Conduct, core values, and behaviours. Shared with our marketing teams and agency partners, the principles apply to all marketing communications, branding, public relations, as well as advertising developed by agency partners on behalf of Haleon and its brands and services.